Frequently Asked Questions

Q: What are Wall Decal Factory made of?

A: Wall Decal Factory is doing custom made vinyl wall graphic made from your photo or image. You upload a photo to us and we produce a beautiful life-size wall graphic for you to proudly display. Popular ideas include your kids, sports, pets, or anything you can think of. Our material are removable, reusable and will not harm walls. A Wall Decal Factory is printed on the best vinyl material available to stick on your wall (and it comes off super easily, without leaving any tacky residue behind).

Q: What file formats do you accept?

A: We are currently accepting .JPEG, .TIFF, .PSD, .PDF, PNG.

If you have different kind of file please send to info@walldecalfactory.com, We'll convert to accepting format securely.

Q: How long does it take to get my order?

A: We send out your order within 24 hours.

Q: What are the Shipping Options?

A: We deliver via UPS or USPS . You can select the best option for you during checkout. Our shipping rates are flat. All shipping fees are a one time charge no matter how many poster are in your order, so order more than one at a time!

USPS (2-7 day) - $4.99
UPS Ground Shipping (2-5 day) - $8.69
UPS Express Shipping (1-2 day) - $28.89

Q: What is your return policy?

A: 100% Moneyback Guarantee.

If you're not completely satisfied with your Wall Decal Factory purchase when your canvas arrives we'll either reprint it for you, or give you your money back.

Q: Will a Wall Decal Factory Graphic damage my wall?

A: No. Our Vinyl are totally safe for walls. No tapes, nails, glue or anything is needed to apply your Wall Decal . You can even put our material on things beside walls, like cars, mirrors, glass, doors - just about anywhere with a flat surface. Our material even stick to bricks!

Q: What payment options are available?

A: We accept Visa, Mastercard, Discover, and American Express. We also accept Paypal for your convenience.

Q: Do you ship to PO Boxes?

A: No, Sorry. Have your prints mailed to an alternate, but reliable address - your neighbor's house, a friend's house or your job instead.

Q: Can I cancel my order?

A: You can cancel within 12 hours of placing your order.

Q: How can I check on the status of my order?

A: Once your order ships, you will receive an email from us with your UPS or USPS tracking number. You can visit UPS.COM or USPS.com and track the status of your package there.